Samsung internet is the most popular and secure of the three main providers in the US, but a security breach last week revealed that its network had been breached, affecting some 1.3 million customers.
The company said it had alerted the government, which is currently investigating the breach.
“We are very sorry for the inconvenience this has caused to our customers and are working to restore the services and customers’ trust in Samsung Internet,” it said in a statement.
The breach affected customers of both major carriers, with some going offline for a short period and others being locked out of their computers.
The FBI said it was working with Samsung, and that it was “working with a number of US partners to address this issue”.
In a blog post on Wednesday, the company said that it had already resolved the breach but that it needed to make it “as easy as possible” to recover from the attack.
“Our goal is to make our systems as secure as possible,” it wrote.
“The best way to make this easier is to offer full recovery, so customers can return to using their Samsung Internet products and services as normal.”
If you have been affected by this incident, we encourage you to contact Samsung immediately so that we can work together to get the best solutions possible.