Charter internet outage: What to do if you experience issues, but can’t access the internet article Charter has been experiencing a “severe internet outage” for nearly a week.
The problem is affecting the company’s video streaming service, HBO Now, but other services like its internet-based TV and audio streaming services, as well as other services in the HBO family, have not been affected.
The company released a statement Wednesday saying that the outage is “isolated and temporary.”
The outage is affecting all video streaming services for HBO Now and HBO Go, HBO, HBO Go Premium, HBO NOW, and HBO GO, and has impacted users’ ability to watch HBO Go on Charter’s network, according to a statement provided to Ars.
Charter said it has been working with the FCC and law enforcement to address the issue.
Ars has reached out to Charter for further information.
Charter says it will be updating its website, as the outage has affected the video streaming and other services.
The statement also said that it has “revised our customer service practices to better protect our users from unexpected interruptions and issues.”
It added that it is “working closely with the US government and regulatory agencies” to address its customers’ concerns.
A Charter representative told Ars that the company is working with law enforcement and the FCC to address users’ concerns and that the problem has been isolated.
The representative did not elaborate.
Ars contacted Charter for comment, but did not receive a response.
Ars reached out again to the FCC on Wednesday morning, but the FCC declined to comment.
Charter’s statement came a week after the FCC announced a $1.9 billion settlement with Time Warner Cable in a class-action lawsuit over its throttling of internet traffic.
Charter is one of the largest providers of internet access, and the company has been under scrutiny for throttling customers who use a smaller ISP, Charter Satellite, as a form of anti-competitive business practice.
The FCC, which regulates internet service providers, has said that Comcast’s decision to slow the speeds of thousands of internet users at its fiber optic cable network was “illegal.”
Charter also has a large presence in the broadband space, having purchased a small portion of Charter’s broadband network and is one the largest players in the space.