New Scientist has just published a detailed and in-depth article that discusses the issue of internet providers cancelling Frontier service.
The article was written by Mike Tessler, a professor at Harvard Business School and the author of the excellent book Why Frontier Internet Service Matters.
In his article, Tessler discusses the Frontier issue, and it’s clear that many Frontier users have very little confidence in Frontier’s ability to provide service to them.
“It’s a very complicated issue,” Tessler writes.
“But Frontier has never been able to convince anyone that they’re going to be able to make a profit from their internet.
Frontier has done an excellent job of hiding that from everyone.”
The Frontier issue has been an ongoing issue for Frontier since at least 2010, when Frontier announced a new plan to charge subscribers for their internet service.
Tessler describes this new plan as a “pay-as-you-go model” and notes that this was the first time Frontier would charge users a fee.
But in December 2015, Frontier changed its tune.
It announced that it was charging Frontier customers $7.99 per month for internet access, which would be charged to the ISP account they used for Frontier’s internet service (the “Frontier Internet Service”).
This was a huge blow to Frontier, since many Frontier customers didn’t even have a Frontier account, and Frontier’s existing customers were not able to access Frontier’s service.
Frontier made the move because its existing customers “were not happy with the pricing, with Frontier’s plans,” Terence wrote.
“The Frontier Internet service is essentially a service that Frontier would have made a lot more money if it were a standalone company,” Tesselsaid.
“The company made a decision to charge customers for internet service that was entirely unrelated to their usage, because Frontier’s customers are not paying for internet at all.”
As a result, Frontier’s new plan meant that Frontier had to turn away millions of customers who had Frontier’s network.
Tessler wrote:”A major part of the problem was that Frontier’s [internet] plan was a pay-as you-go, a basic-internet plan, which means Frontier would not be able make any money from that.”
Tessler also explained that Frontier was being asked to subsidize Frontier’s revenue by charging customers a “subscription fee” that amounted to about $10 per month, and that Frontier “was not happy about it.”
Frontier has not explained why Frontier is charging customers this fee, or how it could possibly make money from internet access when Frontier is not charging customers anything.
Tessler added: “As Frontier has said before, it is not about profitability.
It’s about consumer choice.”
Frontier also did not explain how it is calculating the value of Frontier’s web access.
As Tessler wrote, Frontier is offering the same “premium” tier of internet access to Frontier customers as it is to other internet service providers, and this is why Frontier customers have been told they should not sign up for Frontier services.
The Frontier plan also includes a new “network optimization” feature that Frontier claims will increase Frontier’s performance in certain regions by as much as 30 percent.
Frontier claims that this feature will improve performance in regions where Frontier does not offer the same high-speed internet access as Frontier.
Frontier also claims that Frontier will be able “increase the speed of internet to users who choose to use Frontier’s services, while maintaining the reliability and quality of Frontier service in the areas in which Frontier does offer service.”
But Frontier does provide a disclaimer to its customers that says: “This information does not constitute or imply any warranties regarding the performance of Frontier services, or the availability of Frontier broadband services, in any region.”
Frontier claims it will continue to provide high-quality, high-value service to Frontier’s current customers.
Tessel explained that “there are many different ways to evaluate Frontier’s offerings and services, and there is no single ‘best’ model that every Frontier customer will benefit from.”
Tessel said Frontier’s customer service representatives have never explained to Frontier that they are charging customers to have internet service instead of paying for it, nor have they explained to customers that they can cancel their service at any time without fear of having to pay Frontier again.
It seems that Frontier has become a very difficult company to work with, Tessel said.
“We’ve never had any sort of relationship with Frontier,” he said.
Frontier does seem to be a company that is very willing to work to improve its service and quality, but has been very difficult to work within.
Tessels’ article makes it clear that Frontier and the Frontier community have a long history of making misleading claims.
Frontier is a company which has not been held to the same standards as other internet providers.
The company has repeatedly stated that it has not paid Comcast or Verizon for access to its networks, and has not given customers refunds for data usage.
However, Frontier has