A Charter Communications Inc. charter internet service outage has disrupted access to the internet in Puerto Rico and a company spokeswoman said it will not provide a charter upgrade for customers until the outage is resolved.
Charter said on Monday that it would provide a temporary upgrade to some customers to ensure that the internet is back up and running.
Charter said customers in Puerto Ricos with a Charter internet service connection would not be affected.
But on Wednesday, a representative for the Puerto Rico Electricity Authority (PREPA) told CBC News that customers in the island territory have had no service since Friday, and that some homes have not been connected since Tuesday.
PREPA spokesperson Rafael Hernandez said there were no reports of damage to electricity systems or the grid.
Puerto Rico has not yet officially declared an internet outage because it does not have a power grid.
The government said it has not seen any significant issues in the internet service since Hurricane Maria struck the island on Sept. 20.
The utility has said it does have enough power to provide service for about 100,000 customers, but it is expected to struggle with the power shortages.
In Puerto Rico, Charter said it is not offering an upgrade to customers.
“The Internet is still unavailable for many customers in our network,” the company said in a statement.
“This is a temporary interruption of service, and we are working with PREPA to resolve this issue as soon as possible.”
Charter says that it is working with the Puerto Rican government to resolve the issue.
The company did not immediately respond to a request for comment from CBC News.
In the meantime, the internet outage has been hurting business for other Internet companies in Puerto Rican territory.
The National Cable Television Association said it expects to lose $200 million in revenue by the end of this month due to the outage.
“There’s been some reports of slow and intermittent internet service in some areas and it has been impacting businesses,” said NCTV President and CEO Michael Vaca.
“There’s a lot of frustration about what has happened in Puerto Rica and the lack of communication from PREPA, but we’re confident we’re doing everything in our power to get people back on the internet as quickly as possible so we can get back to our normal business.”